Welcome to Cloud Services Depot!
Thanks for visiting our website. We know your time is valuable, so let’s get right to the point: How can you grow your company without hiring additional staff? How can you make more money without adding to your workload? How can you guarantee a reasonable profit with Managed Services?
Cloud Services Depot is here with an answer. Our Help Desk and NOC Services are designed specifically for resellers like you. We manage your RMM software, answer support requests from users and perform one-off work requests for your break/fix and Managed Services clients. All services are delivered in your company name and you may price and implement the services in any manner you choose.
If you’re new to the concept of Help Desk or NOC Services, let me explain how to use these services in your company.
With Help Desk Services, you can simply forward email and telephone support calls to our U.S.-based call center. The Help Desk is available 24x7 and all services are delivered in your company name. The service acts as a seamless extension of your office, so you can forward all calls to the Help Desk or simply use the service for after-hours or holiday support.
NOC Services is designed to bring sanity and profitability to your Managed Services program. Our team of skilled engineers will properly configure your RMM software and perform 24x7 monitoring/remediation of all alerts. NOC Services is a subscription service with a flat monthly fee that helps you control the cost to deliver Managed Services.
Together Help Desk and NOC Services will give you increased capability without having to hire additional staff. Existing clients are fully managed 24x7 and you can decide how to invoice the client: Managed Services or simply add up all of the time shown on tickets and invoice the client at your normal hourly rate. You have the flexibility to market, brand and deliver the services in any manner you choose.
We have been working tirelessly to improve NOC Services over the past few months. We’ve lowered our prices across the board, reduced ticket escalation rates and upgraded the reports for resellers and clients. Time tracking has been added to all tickets, so resellers can invoice their break/fix clients for work performed by the NOC team. There is no excuse for resellers not to use NOC Services for all clients – A single client site with 10 workstations and one server can be managed for about $100/month!
We support your existing applications like Autotask, ConnectWise, Kaseya, Labtech, Level Platforms, GFI Max and LogMeIn. We don’t install proprietary software or 3rd-party management tools. The secure online portal seamlessly connects to your existing PSA and RMM applications to synchronize clients, users, devices, tickets and much more. At Cloud Services Depot, 3rd-party integrations are always free!
We understand that selecting a NOC and Help Desk Services partner is a difficult decision. We try to provide as much information as possible about each service so that you can make an informed decision. Download a copy of the NOC Sales Guide and Help Desk Sales Guide for a complete overview of each service. If you are using a competitive service or considering one – contact our sales department to learn the advantages of Cloud Services Depot.
Ready for pricing information? To get started or to access the reseller price list, please register for a free reseller account. After we verify your account, you will have access to our Reseller Portal that includes pricing information, service delivery guides, technical resources and much more.
Need more information? Contact us at 866-343-2588 or Sales @ CloudServicesDepot.com for more information. We’ll skip the PowerPoint presentations and lengthy sales pitch so that we can focus on solving your problems. We look forward to working with you!