Are you spending non-billable hours servicing and maintaining vendor tools and portals? PSA Integration helps you synchronize accounts, tickets and more between the NOC Services Portal and your PSA software. The result is a fully integrated solution where your team can use Autotask or ConnectWise to effectively communicate and manage NOC Services.
Cloud Services Depot provides resellers with a flexible solution to help integrate their existing PSA/CRM ticketing with NOC Services. Cloud Services Depot supports most PSA/CRM platforms by leveraging the existing ticketing integration with your Remote Monitoring and Management (RMM) platform.
The NOC Services team will leverage the NOC Services portal as the primary information resource. The ticket information – including status, severity, category, etc. – will be updated according to the Service Level Agreement for NOC Services. Cloud Services Depot has experience with the following PSA/CRM platforms:
- No programming - PSA Integration includes all of the code to connect your PSA software to the NOC Services Portal. Simply provide your PSA credentials and follow the getting started guide to be set up within minutes!
- No hardware or software - Everything required to integrate your PSA software is included with NOC Services.
- Secure Data Transfer - All data transfers are protected by SSL technology and all data is stored on the Force.com platform.
- Easy Setup and Management – Simply provide credentials for your PSA software and complete the setup within minutes.
NOC Services includes free integration to industry-leading PSA software from Autotask and ConnectWise. You can simply enable PSA Integration in the NOC Services Portal and then complete the setup process in less than 15 minutes. After setup is complete, the NOC Services Portal transparently provides data synchronization 24 hours a day – without any intervention.
PSA Integration satisfies a broad range of reseller requirements for federating and integrating PSA platforms. The proprietary integration platform hosted by Cloud Services Depot is a messaging-based gateway that serves as a “data integration hub” - connecting vendor systems and services to the NOC Services Portal. The result is a unique service that allows you to work in your favorite PSA software with the ability to fully manage NOC Services and initiate new client requests (tickets).