When selecting a NOC Services partner, it is important to know how the services are delivered. How can you be assured that your clients will receive reliable and trustworthy services? How do you know that your client’s data is safe? At Cloud Services Depot, we go above and beyond the established guidelines to deliver world-class services for you and your clients.
Cloud Services Depot has invested in the technology to deliver NOC Services in the manner you expect. Built on the Force.com platform, the NOC Services Portal is a secure system to fully document client requirements and service policies, as well as track the work performed by the NOC engineers.
Ticketing information is optionally synchronized between your PSA software and the NOC Services Portal. We have developed a close-loop ticketing process that allows you to view labor utilization rates, calculate end-customer billing and to use other MSP management functions from within a single application.
Click on any of the images to view a screenshot of the NOC Services Portal.
We understand that you need the flexibility to create any kind of Managed Services plan for your clients. It is easy to use the NOC Services Portal to establish a custom management plan for each of your clients - at no additional cost.
Cloud Services Depot provides default, or “Best Practices” monitoring and management settings for several RMM platforms. You can start with default settings and then modify them as needed. This method allows you to precisely control the alerts and alarms that are received in your RMM or PSA tool without disrupting your existing operations.