Device Support
NOC Services provides the technical resources you need to support your clients. In addition to the software and platforms listed below, our engineers will attempt to resolve any problem within the scope of NOC service detected by the RMM platform or requested from your office. The NOC engineers are all highly-trained technicians with the ability to troubleshoot undocumented issues with applications and services.
The following software/hardware is specifically covered with NOC Services. All other systems will be managed using a “best effort” services policy.
Server and Workstation Operating Systems:
- Microsoft Windows – 2000 or later
- Apple – OS X (all versions)
- Linux (commercial distributions)
Common Server Applications and Services:
- Microsoft Exchange
- Microsoft SQL Server
- Microsoft Terminal Server
- Microsoft SharePoint
- Microsoft Dynamics CRM
- Citrix Presentation Server
- Blackberry Enterprise Server (BES)
- Citrix Presentation Server
- FileMaker Server
- Blackberry Enterprise Server
- IBM Lotus Domino Server
- Sage Accounting Software
Common Workstation Applications:
- Adobe Acrobat and Flash
- Adobe Illustrator
- Adobe Dreamweaver
- Adobe Photoshop
- WordPerfect
- FileMaker Pro
- Microsoft Office and Live Meeting
- Microsoft Outlook and Entourage
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Publisher
- Microsoft Visio
- OpenOffice and LibreOffice
- Intuit QuickBooks
- Sage Peachtree
Common Network Devices:
- 3Com
- APC
- Avaya
- Cisco
- D-Link
- Dell
- HP
- Huawei
- IBM
- Intel
- Juniper
- Linksys
- Netgear
- Nortel
