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NOC Services

Cloud Services Depot offers the premier, private label Network Operations Center (NOC) Services sold exclusively through VAR, MSP and OEM channel partners. Through the use of highly skilled engineers specializing in application, operating system and infrastructure system support, NOC Services from Cloud Services Depot provides resellers with an unlimited amount of resources to support their clients. Finally, there is a solution for resellers that need to expand their service offerings while improving their efficiency and profitability!

Cloud Services Depot enables resellers to:

  • Monitor and manage workstations and servers using your existing RMM platform
  • Troubleshoot and remediate common server and workstation problems
  • Basic Systems Administration - user management, file system management, etc.
  • Patch Management for Microsoft operating systems and applications
  • Support for business software from Microsoft, Adobe, IBM and dozens of others

NOC Services proactively safeguards your client's infrastructure by continuously monitoring servers and workstations to catch problems before users are affected. Below is a list of some of the most common tasks that resellers outsource to Cloud Services Depot. Resellers may easily customize these services for each client by working with the NOC Engineers during the setup phase of the engagement.

NOC Services tasks may include:

  • Unlimited remote systems administration
  • Troubleshoot and remediate RMM alerts
  • Perform move, adds, change requests
  • Performance troubleshooting
  • Business application administration
  • Setup monitoring and scheduled scripts/tasks
  • Asset management / reporting
  • Temporary file clean-up
  • Disk defragmentation, Scandisk
  • Microsoft updates / patch management
  • Performance optimization
  • Event log monitoring and alerting
  • Troubleshoot Windows error logs
  • Detect Disk and disk controller errors
  • Troubleshoot printing issues
  • Identify resource issues
  • Anti-virus software management
  • Anti-virus scan and virus removal
  • Anti-Spyware /Adware software management
  • Scheduled spyware scan and removal
  • Logs review and exclusion management
  • Security definition management

Monitoring critical system events on servers and workstations to predict potential problems before they happen and receive immediate alerts of a failure that can materially impact business continuity is a key managed service task required to insure the health of the IT infrastructure. This task requires staffing to be available around the clock, seven days a week. Staffing for this activity can be difficult because of the time requirements as well as the broad base of knowledge required to react, analyze and resolve issues.