NOC Services
In today’s competitive world, it is critical for IT Service companies to provide a full range of services for their clients. That’s why Cloud Services Depot offers the premier, private label Network Operations Center (NOC) Services sold exclusively through VAR, MSP and franchise partners. NOC Services gives you an unlimited amount of resources to support your clients through the use of highly skilled engineers specializing in application, operating system and infrastructure system support. Finally, there is a solution for resellers that need to expand their service offerings while improving their efficiency and profitability!
NOC Services is a cost-effective service to support your clients by using our team of technical experts. Using your existing Remote Monitoring and Management (RMM) software, the NOC team will manage client computers 24x7 using industry-standard best practices. NOC Services includes:
- 24x7 Monitoring and remediation of servers, workstations and network device issues
- Eliminates the hassle of dealing with every RMM alert
- Gives you and your techs more time for higher-revenue projects
- Unlimited scheduled tasks and one-off work requests
- Fixed cost of your Managed Services program
Monitoring the health of client networks is a key service for any IT Services organization. This task requires staffing to be available around the clock, including weekends and holidays. Staffing for this activity can be difficult because of the time requirements as well as the broad base of knowledge required to react, analyze and resolve issues. Cloud Services Depot solves these issues by providing cost-effective, turnkey NOC Services for Resellers.
What are NOC Services?
The term “NOC Services” has been redefined in recent years as many IT Services Organizations move away from hourly rates and break/fix services. For most IT Services Organizations, NOC Services is considered a critical service to keep Managed Services costs under control while providing clients with 24x7 proactive and reactive technical services. For others, NOC Services provides supplemental labor to support break/fix clients so in-house engineers can focus on higher revenue projects.
NOC Services provides comprehensive monitoring and remediation services for servers, workstations and network devices. Cloud Services Depot specifies the definition of NOC Services as Remote Device Management which includes remote technical services required to resolve the issue(s) detected by the Remote Monitoring and Management (RMM) software or identified by the reseller.
