Kaseya Enhancements

Similar to traditional hardware and software, IT Center powered by Kaseya is available from multiple distributors. Cloud Services Depot continues to be the leader in Kaseya expertise. The default IT Center powered by Kaseya platform has been enhanced by Cloud Services Depot to deliver maximum value for the channel. Cloud Services Depot includes the following for all resellers:

• Largest library of custom Kaseya scripts, monitor sets and template agents
• Multiple Kaseya agent templates with pre-defined Best Practices procedures
• 24x7 live technical support - phone, chat, email
• Dedicated account managers
• Certified facilities and organizations - CompTIA Trustmark, SAS-70 Type II, PCI, Authorize.net
• Free technical and sales resources - free webinars, white-label sales and marketing materials, etc.
• Exclusive discounts for Cloud Services Depot NOC Services

Best Practices - Out of the box!

Cloud Services Depot provides a large library of pre-defined, ready-to-deploy monitoring and maintenance tools. Simply pick the pre-defined installation package for the target system and start monitoring within minutes!

Custom Kaseya Agent Templates

After installing the Kaseya agent on the target machine, a custom Kaseya configuration will be automatically applied. IT Center powered by Kaseya will monitor the system for known technical issues as well as performing regular maintenance tasks such as check disk, defragmentation and disk cleanup. Deploying managed services software with built-in best practices is easier than ever with Cloud Services Depot!

Microsoft® Exchange 2003/2007™

Microsoft Exchange agent templates for IT Center powered by Kaseya come pre-packaged with monitoring of critical services such as MSExchangeIS, MSExchangeMGMT, MSExchangeSA, SMTP, POP3, and IMAP4. It’s easy to keep Exchange running smoothly with managed services software from Cloud Services Depot!

Microsoft Sharepoint™

Microsoft Sharepoint agent template for IT Center powered by Kaseya monitors SPAdmin, SPSearch, SPTimerV3, and SPTrace services. IT Center powered by Kaseya will generate an alarm if any of these services come to a stop.

Microsoft SQL™ Server

Microsoft SQL Server agent template for IT Center powered by Kaseya monitors MSSQLServer service and also monitors performance including buffer cache hit ratio, average wait time for locks, general statistics, and active transactions.

Microsoft Windows Server 2003/2008™

Microsoft Windows Servers agent templates for IT Center powered by Kaseya includes performance, disk space, and uptime monitoring, as well as monitoring of services such as Application Layer Gateway service, DHCP, fdPHost, FDResPub, HidServ, Netlogon, DNS, and more. Windows Servers are also monitored for uptime and an alarm will be generated if the agent is detected as offline.

Workstations: Windows XP, Vista, and 7™

Microsoft Windows workstation templates for IT Center powered by Kaseya monitors processor performance, paging file usage, and available memory and disk space.

Kaseya Scripts

IT Center powered by Kaseya includes more than 140 custom Kaseya scripts provided by Cloud Services Depot. The script library is routinely updated as Cloud Services Depot expands the set of custom Kaseya scripts. Cloud Services Depot’s Kaseya scripts save many hours of tedious work by allowing administrators to install or remove apps, execute malware scans, change Windows settings, retrieve system and network information, perform maintenance tasks, or customize the Kaseya agent on multiple machines with a single click. Cloud Services Depot also provides a custom set of Kaseya scripts to white-label the Kaseya agent software for your company!

Kaseya Monitor Sets

Cloud Services Depot provides over 100 pre-configured monitor sets for IT Center powered by Kaseya:

Cloud Services Depot’s library of pre-made monitor and event sets facilitates the monitoring of services, performance and event logs. The collection includes monitor sets for Exchange, SharePoint, Microsoft SQL, and many native Windows services. It is easy to apply Kaseya templates to monitor multiple counters, services, and processes on any number of machines with a single click.

Event Log Monitoring

Cloud Services Depot also includes a collection of custom, ready-to-use Windows Event Log monitoring sets for turn-key management of Windows-based systems. Easily keep an eye on hardware and software problems by monitoring for specific events in the Security, Application and System logs in Microsoft Windows.

Exclusive Discounts on Cloud Services Depot NOC Services

Managed Services Providers using IT Center powered by Kaseya from Cloud Services Depot are eligible for exclusive discounts for NOC Services. Simply subscribe to both IT Center powered by Kaseya and Cloud Services Depot NOC Services to receive a discount of $2 per workstation and $10 per server each month!

24x7 Live Technical Support

Communication is a key aspect of a successful partnership. Cloud Services Depot provides direct, anytime access to the technical support teams located in the United States and Canada. Technical support is available 24x7x365 using email, live chat or by telephone. All phone calls are answered live by a technician that is ready to assist.

Dedicated Account Management

Cloud Services Depot assigns a dedicated account manager to each reseller. Account managers are the primary contact person for all services provided by Cloud Services Depot. Located in Los Angeles, California, account managers are responsible for ensuring your ongoing satisfaction and they will be highly motivated to see that your needs are met. The Account manager’s goals are: to anticipate your needs, to understand your challenges and to resolve your issues. He/she will listen to your concerns, gets answers to your questions and will come to understand what it takes to become your advocate at Cloud Services Depot.

Certified Facilities, Organizations and People

The most important feature of Cloud Services Depot is not found on a disk or visible on a screen - it's the people. Cloud Services Depot team members are all highly trained, experienced professionals that are always ready to help. They enjoy their jobs and take unmistakable pride in their work, as well as the work of their colleagues. By performing well as an enthusiastic team, Cloud Services Depot provides a level of response, service and commitment to excellence that distinguishes themselves and sets them apart from their competitors.

Cloud Services Depot and its partners have obtained several of the most recognized certifications in the industry. The commitment to industry standards such as Information Technology Infrastructure Library (ITIL) and other industry standards separates Cloud Services Depot NOC Services from the rest of the marketplace.

CompTIA Security Trustmark

The CompTIA Security Trustmark, a vendor-neutral business-level accreditation, identifies solution providers that follow security best practices. The main objective of the accreditation is to create and continually update the baseline standards of security practices around service and support competencies for solution providers. It was developed with the support of top technology companies like McAfee, Microsoft, Kaseya, Symantec and Cloud Services Depot.

PCI-DSS

The Payment Card Industry Data Security Standard (PCI DSS) is a set of requirements designed to ensure that all companies that process, store or transmit credit card information maintain a secure environment. The Payment Card Industry Security Standards Council (PCI SSC) was launched on September 7, 2006 to manage the ongoing evolution of the Payment Card Industry (PCI) security standards with focus on improving pay-ment account security throughout the entire transaction process.

SAS-70 Type II

Statement on Auditing Standards No.70 (SAS 70) is an internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA) in 1992. It is used to report on the "processing of transactions by service organizations", which can be done by completing either a Type I or a Type II audit. A SAS 70 Type I is known as "reporting on controls placed in operation", while a SAS 70 Type II is known as "reporting on controls placed in operation" and "tests of operating effectiveness".

Free Webinars, Sales Materials, Marketing Resources and more!

Cloud Services Depot offers FREE educational, technical and sales webinars for Managed Services Providers. Join host Nancy Williams along with various industry leaders as they share their experience, expertise and best practices tips with the Managed Services industry. You do not have to be a Cloud Services Depot partner to attend!

In addition to free webinars, Cloud Services Depot also offers free Sales and Marketing materials for Managed Services Providers. Active Cloud Services Depot resellers can download, edit and print these materials to advertise their company, services or affiliation with Cloud Services Depot. The sample Sales and Marketing materials are provided in both PDF and a native graphic format for easy editing and branding.

Roles and Responsibilities

Cloud Services Depot has forged strong relationships with the leading ISVs and OEMs in the Managed Services industry in pursuit of serving our common channel partners. Cloud Services Depot and Kaseya have joined together to provide resellers with centralized hosting of the Kaseya platform. This combination of world-class product and services provide the IT community with a complete “best of breed” solution.

Benefits of consolidation:

• Always up-to-date software
• Consistent pricing across distributors and Master MSPs
• Lower hosting costs – new lower prices!
• Synergized support desks and customer service teams
• Improved multi-tenant capabilities

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