Support CentersCloud Services Depot provides cost-effective help desk services for your clients using our live support agents located in North America. All call centers are fully staffed with certified technicians and supported by a quality team of engineers.
Our support centers never close. Your customers have access to technical support 24 hours a day, 7 days a week, 365 days a year. All calls are answered by a live representative – we never ask callers to leave a message or perform callbacks.
Cloud Services Depot works hard to provide transparent support to your clients. We answer the phone with your company name, appearing as a smooth continuation of your company. Utilizing a custom, state-of-the-art Ticket Management System, all agents are able to capture and save historical data on all customer interactions. This enables resellers to access call tracking, reporting and performance information online, and in real-time. When combined with an extensive knowledge base, the support agents have all the tools they need to properly solve end-user issues the first time.
We also strive to offer the lowest hold and wait times in the industry. Our proprietary system provides resellers with real-time access to our database for self-service client management. Resellers can create service reports, track customer problems, and view technician's notes - all from the web.
Register for a free reseller account to get started with Cloud Services Depot Help Desk Services.