Help Desk Services from Cloud Services Depot
At Cloud Services Depot, we are experts at turning moments of frustration into opportunities to earn customer loyalty. Our support agents do more than read a script or follow a flowchart - they use proven troubleshooting methods to quickly get to the root of the problem.
Cloud Services Depot works with several North American help desk partners to deliver a comprehensive, private-label service for Value-Added Resellers (VAR) and Managed Services Providers (MSP). Our help desk partners have experience in complex multi-branded technical support that provides resellers with a versatile solution for all client management needs. Whether you are looking to outsource an entire customer care program or are just looking for a specific service, help desk services from Cloud Services Depot will take care of your customers and make you look like a hero!
Many resellers have found that having Cloud Services Depot handle technical support for their clients has given them more time to focus on higher revenue projects. Cloud Services Depot and its partners have a highly trained team of technicians that are continuously educated and routinely tested. Client requests are closely monitored by supervisors, ensuring that difficult problems are handled by the most qualified technicians available.
- All calls are answered live by a certified technician
- All calls are independently tracked to resolution
- Private label services – custom toll-free number, custom greetings, etc.
- Resellers receive a dedicated account manager from Cloud Services Depot
- All calls are routed by using pre-defined escalation and workflow procedures
- Support agents can escalate calls via phone, e-mail or SMS to the reseller or the Cloud Services Depot NOC Services Team
- Resellers can review call reports that detail all call activity and resolutions in real-time
- World-class technical support. Customer calls are answered every time!
- Extend hours of technical support coverage to 24x7
- Support for break/fix and Managed Services clients using the same service
- Expert support for most off-the-shelf applications